Minimising the fear of Biometrics in Business
In the technologically advanced countries such as that of Australia, the individual perception of the use of Biometric technologies is very often, quite low. Why is this the case?
Well, as citizens, we are endowed and afforded rights, liberties, and freedoms by our government. We are assured to a certain degree that we will be counted and recognised as individuals, and will receive the entitlements and benefits which we are allowed to have.
Because of this (and as eluded to in our first blog post), Biometrics is very often viewed as an invasion to our rights of privacy and civil liberties. Why is this so? This is because it is a part of our physiological self which is being captured and stored in order to confirm our identity.
These fears of Biometrics in the public at large also transcends itself downwards towards to the corporate sector as well. For example, if an Australian corporation wishes to implement a Biometric technology for any application, the management team must first win the hearts and minds of their employees whom will be using the system. If a system were to be implemented without taking this into consideration, total failure is imminent.
Second, once this has been accomplished, the Australian corporation then needs to introduce and implement the Biometric technology to its employees using a phased in approach, rather than all at once, as the negative feelings towards the technology will only be proliferated. In this regard, a pilot project is highly recommended, in which the Biometric technology can be gradually introduced to the employees, and the technology itself can be implemented in separate phases in order to best fit the corporation’s IT infrastructure.
Third, the management team then must explain to its employees how the Biometric information and data will be stored and used, and what safeguards will be used to protect that data. This last point brings up another important consideration. Apart from the feeling of civil liberties and privacy rights violations, the fear of the misuse of Biometric data is very high in countries like Australia.
Fourth, the management team of the Australian corporation needs to take into account the other fears their employees may have about Biometrics. One fear is, what if the Biometric template is hacked into and stolen? Really, there is nothing that can be done with it, as the template is just a mathematical representation of the physiological snapshot which was taken at an earlier stage in the process.
The other fear employees may have is in with regards to the hygienic issues related to the Biometric system. While most devices require direct contact with the sensor, there have been no known cases of an individual contracting a serious illness. But, the industry is aware of this issue, and as a result, have started to develop devices which do not require direct contact by the employee.