4 essential criteria for choosing an Azure managed services partner

Choosing a Managed Service Provider (MSP) to run your organization’s IT systems in the Azure cloud is a big decision.

Your choice of MSP will determine whether your systems run cost-effectively, efficiently, and securely on Azure. It can save you time, speed up your operations, and protect your organization’s reputation.

But how do you know if an MSP can deliver those outcomes?

Important factors to consider include the range of services it provides. But that’s not the hallmark of a truly capable MSP.

Those MSPs have enterprise-class cloud capabilities, such as:

1. Next-gen tools

Keeping your systems running properly on Azure is not a trivial task. An enterprise-class MSP will have invested in a sophisticated technology framework to simplify this work and ensure your systems are managed efficiently and correctly.

That will enable them to automate routine, high-volume tasks, such as virtual machine (VM) patching and configuration and security policy enforcement.

And it will make it easy for you to alter your cloud and on-premises environments. For example, the MSP may provide a self-service portal with a single pane of glass you can use to deploy, stop, and start resources. You should also get access to your service catalogue via the same interface.

An enterprise-class MSP will also make it easy for you to oversee your systems. They should provide easy ways to monitor your systems, view alerts, and see compliance analysis about your cloud and on-premises environments.

These tools will enable faster, friction-less, more secure IT. And they’ll free up your IT team for work they’d rather be doing.

2. Deep expertise

It takes plenty of expertise to run an Azure environment well.

Only skilled technicians can build an automation and self-service framework and integrate it tightly with your environment.

Expertise is also required to integrate your legacy systems with Azure infrastructure and remediate applications for Azure.

And don’t forget the skills required for ongoing configuration and management.

Look at the qualifications of the MSP’s technical team for indications that they‘re up to these tasks. Do they specialise in managing enterprise platforms, such as Oracle and SAP? Do they have DevOps experience?

Also look for internationally recognized security, procurement and service standard certifications which show that the MSP meets industry baselines.

3. Enterprise experience

The longer an MSP has worked with enterprise clients, the more understanding it should have about how to meet their needs.

So, look at whether the MSP has a track record of success managing legacy and hybrid IT. Is it trusted by high profile organisations with complex IT environments?

4. Scale and financial resources

Providing enterprise-class cloud services requires significant resources – just look at what it takes to build and integrate an Azure automation framework.

It also takes a large team to maintain thousands of VMs for multiple customers. And keeping up with cybersecurity threats requires a properly resourced security division.

Also look at whether the MSP has an ongoing technological development program.

Bringing it all together

Here at NTT, our Managed Azure business has all these attributes.

We’ve spent years using next-gen tools to simplify and optimize IT management. This includes building an automaton framework and single plane of glass for managing hybrid Azure environments.

We have a strong Australian team to manage Azure environments. And our ISO27001, SOC-1, and ISM credentials show that we meet industry standards.

We’ve gained those credentials managing IT for Australian organisations for years. These clients include a major university, Federal Government department, retailers, and banks.

As part of NTT Ltd., our reach also extends around the world. We can provide off-shore support via delivery centers in North America, Europe, and Asia. And we have off-shore Centers of Excellence in SAP, Microsoft, Oracle, AWS, and Azure.

But while our capabilities are enterprise-class, we understand that many businesses don’t have massive cloud budgets. So, we provide a flexible path to the cloud that allows them to maintain legacy systems.

There’s a vast difference between our service and a basic web hosting package that moves you to the cloud and leaves you to fend for yourself.

So, consider what you need from the cloud and if you’d benefit from the certainty that an enterprise-class MSP provides.

To experience a hands-on demonstration or talk to our Azure Discovery Service team, contact NTT in Sydney on 02 9270 3400, Melbourne on 03 9230 9000, or Canberra on 02 6229 3600. Or, you can email us at sales@nttict.com.

Gareth Cleeves min
Author Name: Gareth Cleeves

Gareth Cleeves is a Product Manager at NTT ICT, the Australian arm of NTT Communications.  He works with both products developed locally by NTT ICT, acting as the product owner and architect, as well as global products developed by NTT Communications, working to localise and commercialise products from across the...

[ Read full bio ]
Added 11 September 2019

Comments (0)

No one has commented on this page yet.

Leave Comment